At 0800Pension we constantly strive to deliver the best levels of service, however if you feel that we have fallen short please give us a call and give us a chance to put it right.
40a Bury New Road
Tel: 0161 798 8586
If you prefer you can write to us or email us with the details of your complaint.
What happens next?
We will do our best to resolve your complaint immediately. If we are unable to do this we will write to you within 5 days giving either:
a/ A final response.
b/ An explanation of when we feel we will be able to give you a final response.
We will give you the name and the title of the person handling your complaint and provide details of our full complaints procedure. We aim to resolve all complaints within a maximum of 8 weeks.
If you're still not happy.
If we can’t resolve your complaint after 8 weeks, or you’re not satisfied with our final response you could be entitled to refer the matter to the Financial Ombudsman Service.
You must do so within 6 months of our final response letter.
These are the details for the Financial Ombudsman Service:
Harbour Exchange Square
London, E14 9SR
0800 023 4 567
Please do not send original documents to the Legal Ombudsman. They will scan any documents they receive and destroy the originals.
You do not need to use a claims management company to make your complaint to your Financial Adviser or Pension Company and if your complaint is unsuccessful, you can refer it to the Financial Ombudsman Service yourself for free.
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