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Terms and Conditions

1. Definition

1.1  ‘Claims Management Fees’ means such fees payable by the Client to the Claims Management Company upon conclusion of the claim.
1.2  ‘Claims Management Company’ means any company that conducts claims on behalf of consumers.
1.3  ‘Claim’ means any claim that the client could make against a third party.
1.4  ‘Client’ means the client of the Company.
1.5  ‘Compensation’ means any monies due, savings made or benefits received further to a claim against a third party.
1.6  ‘Company’ means Karmen Funding Limited.
1.7  ‘Contract’ means the contract between the Company and the Client for the provision of the Services, comprising the signed Terms and Conditions.
1.8  ‘GDPR’ means the General Data Protection Regulation 2018, as amended from time to time, ‘CCA’ means the Consumer Credit Act 1974, as amended from time to time.
1.9  ‘CCA’ means the Consumer Credit Act 1974, as amended from time to time.
1.10  ‘Services’ means all or any of the services as specified in the Contract.

2. Duration & Services

The Contract shall commence on the date on which the Client’s signed Terms and Conditions are received by the Company and unless terminated earlier as provided below shall continue until the company has completed the claims process for the client. The Company agrees with the Client; To conduct a full claims management process and settle any claims as expediently as possible, to act in the best interests of the Client at all times.


3. Our Fee

3.1 We will endeavour to recover any Mis-sold policies charged by the Third Party plus any interest charged on any premium in exchange for a fee of 36% on a no win no fee basis. This means that the client will only pay fees if the company is successful in obtaining compensation for the client.

* Our fees are subject to regulatory change and will be charged at the prevailing maximum rate; however, we will never charge fees in excess of 36%.

3.2 Where the client is more than one person the liability for the fee remains joint and several which means that the Company can recover any fees from either or both persons.

3.3 Example 1: The Client paid £1,000 compensation. The Company’s fee would be for £420 (42% of monies received) The Client would receive £580. Example 2: The Clients offer of compensation is £1,000, however the bank deducted £300 owed to them (offset) was £300, leaving £700 in total. The company’s fee would be £294. The Client would receive £406. Example 3: The Client is paid £3,000 compensation. The company’s fee is £1260, the Client would receive £1740.





Redress Recovered:



10,000.00 Charge @ 36% rate:




Net Compensation to Client




Payment of the Company’s fee becomes due and payable within 14 days upon the client’s receipt of compensation.

3.4 If the Lender uses their right to offset any of the compensation to any arrears, then our fee will reflect on the amount received in cash to the client and not the full compensation amount.

4. General Obligations of the Client

The Client agrees with the Company:
4.1 To supply all paperwork and or statements related to the Client’s claim and to provide promptly all such information as the Company may from time to time reasonably request and to deal with all correspondence from the Company within 14 days.
4.2  To ensure that all information sent to the Company is true, accurate, not misleading and shall not contain any relevant omissions.
4.3  To authorise the Company to act on its behalf to contact the Third Party or such other persons, firms or companies as the Company considers necessary to perform the Services and to authorise the release of any such information as the Company deems appropriate.
4.4  Not to appoint any other company or other person, firm or company to provide the Services during the term of the Contract without the prior written consent of the Company.

5. Termination/Cancellation of this Agreement

You have the right to cancel your contract within 14 days of signing the terms and conditions with no charge. This is called your cooling-off period. If you wish to terminate your agreement after this period, we reserve the right to invoice you for work carried out on your claim. The invoice will be itemised to demonstrate what you are being charged for and will be capped at £450. The 14 day cancellation period will commence when we receive these terms and conditions back. Any of the above methods for cancellation will be accepted.

The Company shall have the right by giving written notice to the Client at any time to immediately terminate or cancel the Contract if:
5.1  There occurs any material breach by the Client of any term of Contract (in respect of any one or more claims) which is irremediable or, if remediable, is not remedied to the Companies satisfaction within 15 days of a written notice by the Company specifying the breach and requiring it to be remedied; or
5.2  The Client is adjudicated bankrupt, enters into a voluntary arrangement with its creditors or;
5.3  If the Company advises that the Client’s claim is unlikely to succeed and if the Client has not breached their duties set out at section 4 above.
5.4  If the Client has breached their duties set out at paragraph 4;
5.5  Either party is entitled to cancel this agreement at any time by the following methods;

  •  Telephone

  •  Email

  •  Letter

6. Confidentiality

6.1  Both parties agree to keep confidential the subject matter of the Contract any information (whether written or oral) acquired by that party in connection with the Contract and not to use any such information except for the purpose of performing its obligations under the Contract.
6.2  Both parties agree that the provisions of Condition 6.1 shall not apply to information already in the public domain other than as a breach of Condition 6.1.

7. Privacy Policy and Data Protection

7.1 All personal data will be held in accordance with the Terms of the Company’s privacy policy which can be found on the Company’s website All personal Data is stored securely in accordance with the principles of the General Data Protection Regulation (GDPR) 2018.  For more details on security see the security section.

8. Notices, Severability, Variations, Complaints, Waiver

The Company operates a complaints mechanism, which can be initiated by any means (letter, telephone, e-mail or in person), by giving full details of any complaint.

9. Law and Jurisdiction

The law applicable to this Contract shall be English Law and the parties consent to the jurisdiction of the English Courts in all matters affecting the Contract.  Definitions used have the meaning given to them in these Terms and Conditions (the ‘Terms and Conditions’

9.1 The parties agree that in the event of non-payment of fees by the Client resulting in litigation between the parties, legal costs shall be payable in keeping with the appropriate Court Guidelines.

I, the Client confirm that I have read the Terms and Conditions on this page and agree to be bound by them in signing and returning this Contract.

10  The services rendered by are not mandatory.  Individual clients are not required to use or any other claims management company.  Client are perfectly entitled and able to pursue complaints or claims directly against the relevant respondent(s) for free.  If the complaint or claim is rejected then the client may refer the matter to the Financial Ombudsman Service or the Financial Services Compensation Scheme, again at no cost at all. Instructing is a client choice.